Frequently Asked Questions
There is a lot to think about when considering Seasonal Touring. Though if any of these do not answer your questions then please do not hesitate to contact us and we will be happy to help.
Q. Are your pitches fully serviced?
A. Yes. All of our pitches are hard-standing, all weather, gravel pitches with a 16amp electrical supply, individual drinking water point & individual grey water drain. Our Premium+ pitches have the added extra of private escallonia hedging.
Q. Do you accept touring caravans on a nightly/weekly basis?
A. We do not accept tents or motorhomes. We operate a seasonal touring park, this means that these pitches are for seasonal use only, whereby customers bring their caravan for the entire season (7th March - 30th November) & pay an annual pitch fee.
Q. Do you have an age limit for touring caravans on your park?
A. Yes. All caravans must be under 15 years old. If your caravan is 14 years old when making the application but will turn 15 years prior to 30th November, this caravan would not be permitted.
Q. Do you accept European caravans?
A. No. For fire safety reasons, we are only able to accept touring caravans where the door is on the British manufactured side.
Q. Do you accept dogs?
A. No. Our holiday parks are entirely dog free (other than registered assistance dogs). Other pets are welcome, please speak to a member of our team for more information.
Q. Can I take my caravan off park during the season?
A. Yes. if you wish to take it somewhere for either another holiday, a service, etc. this is not a problem. Please provide reception with as much notice as possible so that we are able to make the necessary arrangements.
Q. Can I leave my awning up?
A. Whilst we would recommend taking down your awning when you are not occupying your caravan, we do permit awnings to be left up when not in occupation.
Q. When can the height restriction barrier be opened?
A. During our office opening hours (prior arrangement must be made with reception, so that they are able to notify our maintenance team). Our office opening hours are currently 9:00am – 12:30pm & 13:30pm – 16:30pm. Outside of these hours a team member will only be available for genuine emergencies via the emergency telephone numbers provided.
Q. Do you offer a key holding service?
A. Yes. Please leave your spare key with reception, in the event we need to hand out your key or access your caravan, then we will always contact you prior to handing out the key. Unless you have given us prior permission to hand out your key or for our park staff to access your caravan.
Q. Do you allow audible alarms?
A. No. All audible alarms must be disabled whilst your caravan is sited on our parks. Staff are usually on site throughout the season & are available 24/7 via an emergency telephone number. We also have CCTV & a height restriction barrier as alternative means of security.
Q. Can I install a storage box on my pitch?
A. Some pitches are now available with storage boxes (installed on the pitch) included in the annual pitch fee. We also have a limited number of off-pitch storage boxes available to hire, please ask reception for information regarding their availability or to be added to a waiting list. We do not permit seasonal touring customers to source their own storage boxes.
Q. Do you provide winter storage?
A. No. We do not offer winter storage however, we do provide the details of local storage companies to our existing touring customers. Most of these companies will collect your touring caravan at the end of the season & return it to the park the following season.
Q. Is there any WiFi?
A. Yes. Please note there is an additional fee for WiFi, further details are available from our reception.
Q. Do accept Motorhomes?
A. No. Unfortunately we only accept touring caravans.
Q. Do you have a waiting list?
A. Yes. Please complete the online application form and we will add you to our waiting list.