Frequently Asked Questions
There is a lot to think about when considering Seasonal Touring. Though if any of these do not answer your questions then please do not hesitate to contact us and we will be happy to help.
Q. Are your pitches fully serviced?
A. Yes. All of our pitches are hard-standing, all weather, gravel pitches with a 16amp electrical supply, individual drinking water point & individual grey water drain. Our premium+ pitches have the added extra of private escalonia hedging
Q. Do you accept touring caravans on a nightly/weekly basis?
A. No. Our touring park is exclusively for seasonal touring customers only. This means that all of our pitches on park are for seasonal use only, whereby customers bring their caravan for the entire season (7th March - 30th November) & pay an annual pitch fee
Q. Do you have an age limit for touring caravans on your park?
A. Yes. All caravans must be under 15 years old. If your caravan is 14 years old when making the application but will turn 15 years prior to 30th November, then this caravan would not be permitted.
Q. Do you accept European caravans?
A. No. We only accept touring caravans where the door is on the British manufactured side
Q. Do you accept dogs?
A. No. we only accept registered assistance dogs.
Q. Can I take my caravan off park during the season?
A. Yes. if you wish to take it somewhere for either another holiday, a service, etc. this is not a problem. Please provide reception with as much notice as possible so that we are able to make the necessary arrangements.
Q. Can I leave my awning up?
A. No. Your awning must be taken down when you are not occupying your caravan.
Q. Do you accept European caravans?
A. No. We only accept touring caravans where the door is on the British manufactured side.
Q. When can the height restriction barrier be opened?
A. During our office opening hours (prior arrangement must be made with reception, so that they are able to notify our maintenance team). Our office opening hours are currently 9:00am – 12:30pm & 13:30pm – 16:30pm. Outside of these hours a team member will only be available for genuine emergencies via the emergency telephone numbers provided.
Q. Do you offer a key holding service?
A. Yes. Please leave your spare key with reception, in the event we need to hand out your key or access your caravan, then we will always contact you prior to handing out the key. Unless you have given us prior permission to hand out your key or for our park staff to access your caravan.
Q. Do you allow audible alarms?
A. No. All audible alarms must be disabled whilst your caravan is sited on our parks. Staff are usually on site throughout the sea- son & are available 24/7 via an emergency telephone number. We also have CCTV & a height restriction barrier as alternative means of security.
Q. Can I install a storage box on my pitch?
A. This is a possibility on certain pitches. Please ask reception for the latest permission form & guidance notes. Once completed & returned, your permission request will be assessed & you will be notified of the results. Please note, we also rent storage boxes to our seasonal touring customers, please ask reception for information regarding their availability or to be added to a waiting list.
Q. Do you provide winter storage?
A. No. We do not offer winter storage however, we do provide the details of local storage companies to our existing touring customers. Most of these companies will collect your touring caravan at the end of the season & return it to the park the following season.
Q. Is there any WiFi?
A. Yes. A standard subscription is included for the full season with an option to pay for an upgrade to our premium wifi service.
Q. Do accept Motorhomes?
A. No. Unfortunately we only accept touring caravans.
Q. Do you have a waiting list?
A. Yes. Please complete the online application form and we will add you to our waiting list.